Accessibility Statement

1. Our Commitment

ZVMS Industries LLC ("ZVMS") is dedicated to providing an accessible digital experience that complies with applicable accessibility laws and standards. Our commitment to accessibility reflects our broader mission of providing White Glove service to all clients and visitors — regardless of ability.

We recognize that accessibility is not a one-time project but an ongoing commitment. We regularly evaluate our website and services against accessibility standards and actively work to address gaps as they are identified.

ZVMS has implemented the Sienna Accessibility tool across all pages of our website to provide real-time accessibility features and adjustments for users with diverse needs.

2. Standards & Guidelines

Our accessibility efforts are guided by the following standards and legal frameworks:

• WCAG 2.1 Level AA — Web Content Accessibility Guidelines published by the World Wide Web Consortium (W3C). We aim to meet or exceed Level AA conformance.
• Americans with Disabilities Act (ADA) — Title III of the ADA requires places of public accommodation, including websites, to be accessible to individuals with disabilities.
• Section 508 of the Rehabilitation Act — Federal standards for electronic and information technology accessibility.
• New Mexico Human Rights Act — State protections prohibiting disability discrimination in places of public accommodation.

WCAG 2.1 success criteria are organized around four core principles — Perceivable, Operable, Understandable, and Robust (POUR) — and we use these as our guiding framework.

3. Measures We Have Taken

To support accessibility, ZVMS has implemented the following organizational and technical measures:

• Integrated the Sienna Accessibility widget across all website pages, providing users with real-time accessibility controls.
• Used semantic HTML5 elements throughout the site to support screen readers and assistive technology.
• Implemented ARIA (Accessible Rich Internet Applications) landmarks and labels on interactive components.
• Ensured all navigation elements are accessible via keyboard without requiring a mouse.
• Maintained color contrast ratios that meet or exceed WCAG 2.1 AA minimum requirements (4.5:1 for body text, 3:1 for large text).
• Provided descriptive alt text for all meaningful images and SVG elements, including our logo.
• Ensured form fields have visible labels and helpful error messages.
• Designed for responsive accessibility across desktop, tablet, and mobile devices.
• Avoided using color alone to convey information.
• Ensured all content is accessible without relying solely on audio or visual cues.

4. Website Accessibility Features

Our website includes the following built-in accessibility features:

5. Assistive Technology Compatibility

Our website is designed and tested for compatibility with the following assistive technologies and browsers:

Additionally, the Sienna Accessibility widget (activated on every page of this site) provides a user-controlled toolbar that allows visitors to customize their experience with options such as:

• Font size adjustment
• High contrast mode
• Grayscale mode
• Highlight links and headings
• Text spacing adjustments
• Animation pause/stop
• Reading guide overlay

6. Known Limitations

While we strive for full WCAG 2.1 AA conformance, we acknowledge the following known limitations that we are actively working to address:

• Some embedded third-party content (maps, external forms, or partner portals) may not fully meet our accessibility standards. We are working with vendors to improve this.
• Older PDF documents in our resource library may not be fully accessible. We are in the process of remediating these files.
• Some complex data visualizations may have limited screen reader descriptions. We are adding enhanced text alternatives.

We aim to remediate known accessibility barriers within 30 days of identification for high-priority issues and within 90 days for lower-priority issues.

7. Accessibility of Our Technology Services

ZVMS is committed to ensuring that the technology solutions we deliver to clients are also designed with accessibility in mind.

• Web Development: All websites we build include ADA compliance as a standard deliverable. We follow WCAG 2.1 AA guidelines and conduct automated and manual accessibility testing prior to launch.
• App Integration: Mobile and web applications we develop or integrate incorporate accessibility best practices, including proper use of platform accessibility APIs (ARIA for web, UIAccessibility for iOS, AccessibilityNodeInfo for Android).
• Telecom & IT: For telecom solutions, we work with vendors and platforms that support assistive technologies including screen-reader-compatible interfaces and TTY/TDD compatibility where applicable.
• Communications: We provide alternative formats for documentation and communications upon request, including large print, screen-reader-friendly PDFs, and plain text alternatives.

8. Feedback & Contact

We welcome feedback on the accessibility of our website and services. If you experience any accessibility barriers, or if you need information in an accessible format, please reach out and we will respond within 2 business days.

When submitting a report, please include:

• A description of the accessibility barrier you encountered.
• The URL or page where the issue occurred.
• The assistive technology or browser you were using (if applicable).
• Your preferred contact method for our response.

9. Formal Complaints

If you are not satisfied with our response to your accessibility concern, you have the right to file a formal complaint with the appropriate authorities:

• U.S. Department of Justice (ADA complaints): ada.gov/filing-a-complaint
• U.S. Access Board (Section 508 complaints): access-board.gov
• New Mexico Human Rights Bureau: dws.state.nm.us/Human-Rights

10. Legal Framework

This Accessibility Statement is issued in accordance with the following legal standards and frameworks:

• Americans with Disabilities Act of 1990 (ADA), as amended — Titles II and III.
• Section 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. § 794d).
• Web Content Accessibility Guidelines (WCAG) 2.1 — W3C Recommendation, June 2018.
• New Mexico Human Rights Act (NMSA 1978, §§ 28-1-1 through 28-1-15).
• California Unruh Civil Rights Act (for clients or users in California).

This statement was last reviewed and updated on . We commit to reviewing and updating this statement at least annually and following any material changes to our website or services.