Privacy Policy

1. Overview

ZVMS Industries LLC is a technology services company headquartered in Albuquerque, New Mexico. We provide Telecom, IT Services, Cybersecurity, Internet Connectivity, Web Development, and Application Development services to businesses across the United States.

This Privacy Policy applies to all information collected through our website, during client onboarding, through our service delivery, and through any related communications including email, phone, or chat interactions.

2. Information We Collect

2.1 Information You Provide Directly

• Contact & Account Information: Name, company name, email address, phone number, and mailing address when you submit our contact form, apply for an account, or communicate with us.
• Service Information: Details about your business, technical environment, seat counts, service preferences, and similar information needed to scope and deliver our services.
• Billing Information: Payment details processed through our secure payment processors. ZVMS does not directly store full credit card numbers.
• Communications: Records of emails, support tickets, phone calls (where permitted by law and disclosed), and chat interactions.

2.2 Information Collected Automatically

• Log Data: IP address, browser type and version, pages visited, referring URL, timestamps, and clickstream data.
• Device Information: Operating system, screen resolution, device type, and browser language.
• Cookies & Similar Technologies: Session cookies, preference cookies, and analytics identifiers. See Section 5 for details.
• Analytics: Aggregated usage data collected via tools such as Google Analytics to understand site performance and visitor behavior.

2.3 Information from Third Parties

• Business contact data from publicly available sources or licensed data providers for B2B outreach purposes.
• Information from integration partners when you connect third-party services to your ZVMS account.
• Credit and business verification data from authorized reporting agencies during the account application process.

3. How We Use Your Information

We use the information we collect to:

• Deliver Services: Provision, configure, manage, and support the technology services you have requested.
• Communicate with You: Respond to inquiries, send service notifications, invoices, renewal reminders, and important account updates.
• Improve Our Services: Analyze usage patterns, diagnose technical issues, and enhance service quality and website performance.
• Marketing: Send promotional materials, product updates, and industry newsletters — only where you have provided consent or where permitted by applicable law. You may opt out at any time.
• Security & Fraud Prevention: Detect, investigate, and prevent fraudulent transactions, abuse, and security threats.
• Legal Compliance: Meet our obligations under applicable federal, state, and local laws and regulations.
• Business Operations: Conduct internal reporting, financial management, and business planning.

4. Information Sharing & Disclosure

ZVMS Industries does not sell your personal information. We may share information in the following limited circumstances:

• Service Providers: With vetted third-party vendors who assist in delivering our services (e.g., cloud hosting providers, payment processors, CRM software), under contractual data protection obligations.
• Carrier & Network Partners: With telecommunications carriers and internet service providers necessary to provision the connectivity and telecom services you have ordered.
• Legal Requirements: When required by law, subpoena, court order, or government authority, or when necessary to protect the rights, property, or safety of ZVMS, our clients, or the public.
• Business Transfers: In connection with a merger, acquisition, asset sale, or other business combination, your information may be transferred as a business asset. We will provide notice before any such transfer.
• With Your Consent: In any other circumstance where you have given explicit consent.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly. These cannot be disabled.
• Performance Cookies: Collect anonymous information about how visitors use our site (e.g., Google Analytics). Help us understand and improve site performance.
• Functional Cookies: Remember your preferences (e.g., language, region) to personalize your experience.
• Marketing Cookies: Track visits and may be used to deliver relevant advertising. Only placed with your consent.

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our website. For more on managing cookies, visit allaboutcookies.org.

6. Data Security

We implement industry-standard technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include:

• TLS/SSL encryption for data in transit
• Encryption of sensitive data at rest
• Access controls and role-based permissions
• Regular security audits and vulnerability assessments
• Employee security training and background checks
• Incident response and breach notification procedures

While we take these precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data to the best of our ability.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Typical retention periods:

• Active Client Records: Duration of the service relationship plus 7 years for financial and legal compliance.
• Prospect/Inquiry Data: Up to 2 years from last contact, unless you request earlier deletion.
• Website Analytics: 26 months (Google Analytics default), aggregated and anonymized thereafter.
• Call Recordings: 90 days unless otherwise specified in your service agreement or required by law.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Portability: Receive your data in a structured, machine-readable format.
• Opt-Out of Marketing: Unsubscribe from marketing communications at any time via the link in any email or by contacting us directly.
• Restrict Processing: Request that we limit how we use your data in certain circumstances.

California Residents (CCPA/CPRA): You have additional rights including the right to know what personal information is sold or disclosed, the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising your privacy rights.

To exercise any of these rights, contact us at privacy@zvmsindustries.com or by mail at the address in Section 11. We will respond within 30 days.

9. Children's Privacy

Our services are designed for and directed to businesses and business professionals. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has submitted personal information, we will delete it promptly. If you believe a minor has provided us with personal information, please contact us immediately at privacy@zvmsindustries.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify active clients via email or in-account notification for significant changes.
• Post a prominent notice on our website for 30 days following the update.

We encourage you to review this policy periodically. Your continued use of our website and services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact: